Refund policy

RETURN AND REFUND POLICY

At Ismahz, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are processed for purchases made through our website ismahz.com.

1. Return Eligibility

Customers must raise a return request within 48 hours of receiving the product.
Return requests submitted after 48 hours of delivery will not be accepted.
The product must be unused, undamaged, and in its original packaging with all tags and accessories intact.

2. Replacement Policy

Once the return request is approved, the replacement product will be delivered within 4 to 5 business days.
Replacement is subject to product availability.
If the replacement product is unavailable, a refund will be processed instead.

3. Refund Policy

Refunds will be processed after the returned product is received and inspected.
Once approved, the refund amount will be credited to the original payment method within 4 to 5 business days.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Please note: Shipping deductions may apply in situations mentioned under Section 6 (RTO & Failed Delivery).

4. Non-Returnable Items

Returns will not be accepted for:
Products damaged due to misuse or improper handling.
Products returned without original packaging.
Products marked as non-returnable on the website.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:
Please notify us within 48 hours of delivery.
Share relevant photos/videos as proof for quick resolution.
After verification, we will arrange a replacement or refund.
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6. RTO, Refused Delivery & Address Change

Once an order has been dispatched, cancellation or address modification may not be possible.

If an order is returned to ISMAHZ due to any of the following:

  • Incorrect or incomplete address provided by the customer
  • Customer unavailable during delivery attempts
  • Refusal to accept the parcel
  • Invalid contact details or OTP not shared
  • Address change requested after dispatch

the shipment will be treated as RTO (Return to Origin).

Prepaid Orders

The actual forward shipping and RTO shipping charges incurred by ISMAHZ may be deducted from the refundable amount.

COD Orders

If the customer requests re-dispatch after an RTO, the applicable shipping charges must be paid in advance before the parcel is shipped again.